More often than not the special request section of the reservation process is ignored by the customer, however some use this to communicate dietary requirements, late arrival or a preference for a ground-floor room, away from the road, non-smoking etc...
These preferences are not guaranteed and it is generally understood that they are to be treated by the accommodation provider on a "best endeavors" basis.
The Woodlands Resort and Conference Center, Texas are committed to customer service. On their website, they boldly state:
"...to grant even the most challenging of requests"So when a mischievous customer booked online and completed the special request section on their website, this is what he asked for:
Was the hotel up to the task?
Yep, they nailed it!
Source: Click HERE
